Context
Glamping / hospitality: guests keep asking the same things—services, prices, sauna, breakfast, extras. Info lived across the site, front desk and paper guides: hard to keep current, every repeat question loads the team.
Digital Concierge
Glamping
A Telegram bot instead of paper guides — services, prices and broadcasts. Content edited without developers.
01 / Flow
From QR to answer — no front desk.
Check-in, Telegram menu, live content from admin and targeted guest broadcasts.
-
01
Check-in
Guest gets a link or QR to the bot.
-
02
Menu
Services, prices, rules, contacts — a few taps.
-
03
Admin
Copy and prices edited without developers.
-
04
Broadcasts
Segmented guest messages from the panel.
Product
A Telegram bot as digital concierge: stay info, services, prices, contacts, rules and extras in one menu. After check-in—link or QR. No separate app.
- section menu: stay, services, prices, contacts, rules, promos;
- copy and images edited in admin without developers;
- segmented informational guest broadcasts;
- no in-bot payments—booking/payment stays outside the bot.
Guest journey
Check-in → QR/link → bot main menu. Guests self-serve in a couple of taps instead of hitting the front desk for every detail.
Admin
Admin panel / Admin CRM: bot structure, copy, service prices, images, categories and UI bits. Broadcasts from the same place. Hospitality ops without a developer ticket for every price tweak.
Outcome
One guest channel instead of paper guides and endless repeat questions. Guests self-serve in the bot; staff update content and send broadcasts from admin.