Why it matters
Without alerts, you learn about incidents from clients or churn. Every hour of blind spot costs money, reputation, and a burned-out team. You pay for a loop that cuts MTTD and MTTR — not for a pretty report after the fact.
Services / Incident monitoring and response
Moscow · Worldwide
Incident monitoring and response
Alerts, runbooks, escalation and postmortems — so an incident is a process, not a Friday-night client call.
What we do
In this engagement:
- Log and metric sources — what we watch, where the signal comes from, how we cut noise
- Alerts with clear priority — P1 never drowns in P3; on-call sees what matters
- Runbooks for common cases — who does what in the first 15 minutes, no improvisation
- Escalation channel — on-call → tech lead → business, one place, clear rules
- Blameless postmortem — root cause, actions, due dates — not a blame hunt
How we work
We assess maturity and failure points → stand up a minimal alert loop and escalation channel → drill the response on a staged or recent case → expand coverage and tighten runbooks. Scope, mode (business hours / on-call), and timeline lock after the infra review.
FAQ
How long to stand up a minimal response loop?
We start with sources and critical scenarios, then ship the first alert layer and escalation channel. Timeline depends on stack, access, and what monitoring already exists — locked after the initial review, no blanket «one week for everyone» promises.
What drives the cost?
Number of systems, signal depth, runbook count, and response mode: business hours, extended window, or on-call. After a short review we give a range and phases — what’s in the first iteration vs. later expansion. Numbers follow infra facts, not a guess.